Our approach is rooted in our deep understanding of the impact of significant injury or illness on individuals and their families. We comprehensively assess and quantify a person’s needs, and then seek, bring together and coordinate the best health and social care services for that individual.
We enable them to focus on their recovery and to feel safe and supported in achieving their goals. We consider we are privileged in being the ‘keystone’ in rebuilding our clients’ lives.
Our case managers work to our clients’ wishes, supporting them in improving their quality of life. We coordinate tailored rehabilitation, health and social care plans that allow individuals to lead positive and fulfilling lives after life-changing injury or illness.
Our experts work to the Civil Procedure Rules providing evidence to aid the Court in the quantification of damages awarded to catastrophically injured clients. We specialise in identifying clients’ care, case management, occupational therapy and aids and equipment needs.
We work proactively and collaboratively with all involved parties and apply uncompromised quality to all that we do.
We treat every client as an individual. We listen to their story, understand their experiences, respect their values, culture, beliefs, wishes and unique circumstances. We work to their goals and aspirations for the future.
As a team of experienced registered health professionals, we make no apology for our uncompromising focus on the quality of our services, ensuring evidence-based practice and maintenance of professional obligations. We adhere to sector standards through stringent internal clinical policies and procedures and maintain our continuing professional development
We are highly skilled in dealing with very complex situations post-injury. We know that clients’ rehabilitation and support must anticipate their changing requirements and any plans evolve to meet these. We are pre-emptive and resourceful in proactively working in our clients’ best interests.
We believe in championing best practice to benefit our clients. We do this by investing in our team, collaborating and knowledge-sharing with colleagues, and striving for continual improvements.
We are experienced team players who value and respect everyone’s role in the litigation process and beyond. We pride ourselves on the relationships we build with our clients and their families and work closely with all stakeholders to achieve the best outcomes for our clients.
The Charitable Foundation’s efforts are focused on enhancing life after life-changing events. Providing support to people with a range of circumstances and needs, many of which have not been eligible for compensation. We contribute significantly to charitable organisations, sharing our knowledge and skills.
“I am honoured and delighted to have the opportunity to work alongside the highly reputable Frenkel Topping Group brand family to build Keystone Case Management. Leading an experienced team of professionals, I am excited to be driving our vision to deliver a fresh and creative approach to achieve the best health and social care outcomes for our clients.”