About Us

Who we are

Keystone Case Management is a clinically led case management and expert witness services company. We are a team of registered and experienced health professionals providing expertise in the assessment and management of complex health and social care needs for clients who have experienced life-changing events.

Our approach is rooted in our deep understanding of the impact of significant injury or illness on individuals and their families. We comprehensively assess and quantify a person’s needs, and then seek, bring together and coordinate the best health and social care services for that individual.

We enable them to focus on their recovery and to feel safe and supported in achieving their goals. We consider we are privileged in being the ‘keystone’ in rebuilding our clients’ lives.

What we do

Our case managers work to our clients’ wishes, supporting them in improving their quality of life. We coordinate tailored rehabilitation, health and social care plans that allow individuals to lead positive and fulfilling lives after life-changing injury or illness.

Our experts work to the Civil Procedure Rules providing evidence to aid the Court in the quantification of damages awarded to catastrophically injured clients. We specialise in identifying clients’ care, case management, occupational therapy and aids and equipment needs.

We work proactively and collaboratively with all involved parties and apply uncompromised quality to all that we do.

Our promises to you

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Always Listening

We treat every client as an individual. We listen to their story, understand their experiences, respect their values, culture, beliefs, wishes and unique circumstances. We work to their goals and aspirations for the future.

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Always Experts

As a team of experienced registered health professionals, we make no apology for our uncompromising focus on the quality of our services, ensuring evidence-based practice and maintenance of professional obligations. We adhere to sector standards through stringent internal clinical policies and procedures and maintain our continuing professional development

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Always Proactive

We are highly skilled in dealing with very complex situations post-injury. We know that clients’ rehabilitation and support must anticipate their changing requirements and any plans evolve to meet these. We are pre-emptive and resourceful in proactively working in our clients’ best interests.

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Always Focused

We believe in championing best practice to benefit our clients. We do this by investing in our team, collaborating and knowledge-sharing with colleagues, and striving for continual improvements.

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Always Collaborative

We are experienced team players who value and respect everyone’s role in the litigation process and beyond. We pride ourselves on the relationships we build with our clients and their families and work closely with all stakeholders to achieve the best outcomes for our clients.

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Always Contributing

The Charitable Foundation’s efforts are focused on enhancing life after life-changing events. Providing support to people with a range of circumstances and needs, many of which have not been eligible for compensation. We contribute significantly to charitable organisations, sharing our knowledge and skills.

Part of Frenkel Topping Group PLC

Clinical Governance

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Meet The Team

Our friendly and professional team are here to look after you

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Case Management

Programmed support for your health and social care needs

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I am honoured and delighted to have the opportunity to work alongside the highly reputable Frenkel Topping Group brand family to build Keystone Case Management. Leading an experienced team of professionals, I am excited to be driving our vision to deliver a fresh and creative approach to achieve the best health and social care outcomes for our clients.”

Keystone Case Management
Niccola Irwin - Managing Director, Keystone Case Management