Meet The Team

Our experienced team puts you first, every time

Niccola Irwin

Managing Director

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Niccola Irwin

Managing Director

Niccola is the Managing Director of Keystone Case Management Ltd and she also holds a small caseload, supporting catastrophically injured clients. Originally from Australia, Niccola relocated to the UK in 2001 and has worked in both private and public healthcare and insurance sectors. As an occupational therapist, she has specialised in the field of case management and has completed further post graduate study in case management, expert witness and business. Niccola has a natural leadership style, and she enjoys working collaboratively with all stakeholders, considering their needs and pressures. When she isn’t working, Niccola enjoys spending time with her young family, early morning running and Pilates.

Hugh Cole

Clinical Manager

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Hugh Cole

Clinical Manager

Hugh is a Clinical Manager at Keystone Case Management Ltd and has an extensive background as a senior health and social care professional. Following previous senior social care roles as a service manager and commissioning manager, he moved to work in the private healthcare sector in 2011 as a Case Manager and Clinical Manager. Hugh is an occupational therapist and has worked with a broad range of clients.  He has co-ordinated rehabilitation programmes and has experience of managing large care teams. He has prepared litigation reports addressing clients’ care and equipment needs since 2013. His current role involves supervision, training and mentoring of case management colleagues, with a focus on ensuring high quality standards of service delivery. Hugh is also the lead manager for safeguarding and risk management. For relaxation Hugh has travelled extensively worldwide in his motorhome.

Harvinder Kaur

Clinical Manager

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Harvinder Kaur

Clinical Manager

Harvinder works for Keystone Case Management as a clinical manager, case manager and expert witness and has clinical experience as an occupational therapist working in acute hospitals and community settings. A case manager since 2015, Harvinder works with clients who have complex and catastrophic injuries. She is experienced in assessing immediate needs, organising rehabilitation programmes, managing large care teams, and navigating continuing healthcare and social care processes, working in a person-centred manner to coordinate bespoke services from both private and statutory providers to meet clients’ needs.  Harvinder also acts as a Care and Occupational Therapy expert witness, preparing care, equipment and occupational therapy reports for the Court, accepting instructions from both claimant and defendant representatives. Harvinder is conversant in Punjabi/Hindi. In her spare time, Harvinder enjoys travel, yoga and attending theatre performances.

Helen Sandell

Quality Manager of Case Management Service

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Helen Sandell

Quality Manager of Case Management Service

Helen is Quality Manager for Keystone’s case management service. Qualifying as an occupational therapist (OT) in Australia, Helen came to the UK in 1989 and has worked in both the NHS and private sectors and volunteered in the charity sector. Specialising in neuro-rehabilitation, she was clinical specialist OT at the National Hospital for Neurology and Neurosurgery. Helen took up a quality assurance role in 2011, assisting a private healthcare company to obtain CARF accreditation. More recently Helen has overseen all aspects of quality governance in case management, such as standards of practice, audit, training and mentoring new associates, monitoring internal and external feedback and preparing for CQC registration. Recently a school governor, she has a post-graduate diploma in leadership and management in health and social care. Helen is a strong team player who is passionate about learning. She also enjoys Pilates, tennis, and gardening.

Susanna Robinson

Quality Manager of Expert Witness Service

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Susanna Robinson

Quality Manager of Expert Witness Service

Susanna is Quality Manager for the expert witness service of Keystone Case Management Ltd with responsibility for assisting in the development and operation of the business. She has been an occupational therapist (OT) for over thirty years and remains convinced of its value in facilitating change in the lives of individuals who are differently able. Susanna has experience in business, research, project management and continues to prepare litigation reports. She has taught OTs internationally and worked clinically in both private and NHS services. Susanna also volunteers extensively within the charitable sector to initiate services for those with disabilities in low/middle income countries. Susanna’s home life includes taming a veggie patch, church activities and managing an extensive family with a variety of animals.

Kate Hunter

Case Manager

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Kate Hunter

Case Manager

Kate is a case manager for Keystone Case Management and specialises in supporting clients with catastrophic injuries. Kate qualified as an occupational therapist (OT) in South Africa, where she worked as the sole OT in a rural hospital with over 20 wards and several outpatient adult and paediatric clinics to cover. Kate moved to the United Kingdom in 2009 and has worked in neurosciences in both the statutory and private sectors. She was team lead at St George’s Hospital in both neuro rehabilitation and acute neurology services, which included the major trauma pathway. Kate has worked as a case manager since 2019 and has extensive experience in supporting complex discharges, managing challenging behaviours and conflict within families, as well as setting up and managing complex care packages. Kate is a mum of three, and enjoys sewing, playing golf and hockey for her local club.

Helen Ferber Jarvis

Case Manager

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Helen Ferber Jarvis

Case Manager

Helen is a case manager for Keystone Case Management and specialises in supporting clients with catastrophic injuries – in particular, brain injury, cognitive communication disorders and mental health difficulties. Helen qualified as a speech and language therapist in 2011 and gained extensive experience in acute and community neuro rehabilitation. As a case manager, she holistically assesses client needs, organises rehabilitation programmes, coordinates complex care packages and manages multidisciplinary teams in order to ensure her clients maximise their recovery and quality of life. In her spare time, Helen enjoys baking, walking, swimming in the sea and spending time with her young daughter.

Kelly Rudd

Case Manager

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Kelly Rudd

Case Manager

Kelly works as a case manager for Keystone Case Management. An occupational therapist with over 20 years’ experience working with adults with neurological diagnoses, she has worked in inpatient, outpatient and community settings. Her clinical work has included assessment of people with complex neurological disabilities, provision of intensive rehabilitation programmes and co-ordinating complex discharges including care packages, often with clients lacking mental capacity and with challenging social circumstances. A case manager since 2012 and an expert witness since 2019, Kelly works with adults who have complex neurological conditions, spinal injuries and orthopaedic conditions. She coordinates and manages rehabilitation programmes, complex care packages and supported living trials to maximise her clients’ recovery and quality of life. She is highly skilled at working with complex cases and facilitating the best outcomes for her clients. In her spare time, Kelly enjoys running, bootcamp, all things DIY and being with family and friends.

Catherine McLaughin

Case Manager

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Catherine McLaughin

Case Manager

Catherine works for Keystone Case Management as a case manager. She is an experienced case manager, occupational therapist and senior healthcare manager with specialist expertise in working with clients with brain injury and complex neurological disability. Catherine has worked in clinical roles in the NHS, private hospitals and healthcare services in the UK and Saudi Arabia, the charitable sector and in community private practice. Since 2009, Catherine has worked as a case manager with adults and children with acquired brain injuries, spinal injuries, amputations, complex orthopaedic injuries, psychological issues including post-traumatic stress disorder, and oncology diagnoses. She co-ordinates rehabilitation programmes, manages care packages and works effectively with clients with challenging behaviour. In her spare time, Catherine enjoys writing and telling children’s stories.

Anna Osborne

Case Manager

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Anna Osborne

Case Manager

Anna works as a case manager and expert witness for Keystone Case Management. Qualifying in Australia, she has over 20 years of clinical experience as a neurological occupational therapist and has worked in a variety of public and private healthcare settings in clinical, managerial and educational roles, with a focus on adults with brain injuries. Anna has worked as a case manager and expert witness since 2017. She has experience of working with adults and children who have complex and catastrophic neurological and orthopaedic conditions and amputations. As a case manager on behalf of her clients, Anna coordinates and manages rehabilitation programmes, complex care packages, supported living trials and arranges vocational rehabilitation to maximise their recovery and quality of life. As a care and occupational therapy expert witness, Anna also provides litigation reports for catastrophically injured clients. In her spare time, Anna enjoys travelling and gardening and outdoor activities.