Meet The Team

Our experienced team puts you first, every time

Niccola Irwin

Managing Director

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Niccola Irwin

Managing Director

Niccola is the Managing Director of Keystone Case Management Ltd and she also holds a small caseload, supporting catastrophically injured clients. Originally from Australia, Niccola relocated to the UK in 2001 and has worked in both private and public healthcare and insurance sectors. As an occupational therapist, she has specialised in the field of case management and has completed further post graduate study in case management, expert witness and business. Niccola has a natural leadership style, and she enjoys working collaboratively with all stakeholders, considering their needs and pressures. When she isn’t working, Niccola enjoys spending time with her young family, early morning running and Pilates.

Hugh Cole

Clinical Manager

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Hugh Cole

Clinical Manager

Hugh is a Clinical Manager at Keystone Case Management Ltd and has an extensive background as a senior health and social care professional. Following previous senior social care roles as a service manager and commissioning manager, he moved to work in the private healthcare sector in 2011 as a Case Manager and Clinical Manager. Hugh is an occupational therapist and has worked with a broad range of clients.  He has co-ordinated rehabilitation programmes and has experience of managing large care teams. He has prepared litigation reports addressing clients’ care and equipment needs since 2013. His current role involves supervision, training and mentoring of case management colleagues, with a focus on ensuring high quality standards of service delivery. Hugh is also the lead manager for safeguarding and risk management. For relaxation Hugh has travelled extensively worldwide in his motorhome.

Helen Sandell

Quality Manager of Case Management Service

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Helen Sandell

Quality Manager of Case Management Service

Helen is Quality Manager for Keystone’s case management service. Qualifying as an occupational therapist (OT) in Australia, Helen came to the UK in 1989 and has worked in both the NHS and private sectors and volunteered in the charity sector. Specialising in neuro-rehabilitation, she was clinical specialist OT at the National Hospital for Neurology and Neurosurgery. Helen took up a quality assurance role in 2011, assisting a private healthcare company to obtain CARF accreditation. More recently Helen has overseen all aspects of quality governance in case management, such as standards of practice, audit, training and mentoring new associates, monitoring internal and external feedback and preparing for CQC registration. Recently a school governor, she has a post-graduate diploma in leadership and management in health and social care. Helen is a strong team player who is passionate about learning. She also enjoys Pilates, tennis, and gardening.

Susanna Robinson

Quality Manager of Expert Witness Service

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Susanna Robinson

Quality Manager of Expert Witness Service

Susanna is Quality Manager for the expert witness service of Keystone Case Management Ltd with responsibility for assisting in the development and operation of the business. She has been an occupational therapist (OT) for over thirty years and remains convinced of its value in facilitating change in the lives of individuals who are differently able. Susanna has experience in business, research, project management and continues to prepare litigation reports. She has taught OTs internationally and worked clinically in both private and NHS services. Susanna also volunteers extensively within the charitable sector to initiate services for those with disabilities in low/middle income countries. Susanna’s home life includes taming a veggie patch, church activities and managing an extensive family with a variety of animals.

Kate Hunter

Case Manager

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Kate Hunter

Case Manager

Kate is a case manager for Keystone Case Management and specialises in supporting clients with catastrophic injuries. Kate qualified as an occupational therapist (OT) in South Africa, where she worked as the sole OT in a rural hospital with over 20 wards and several outpatient adult and paediatric clinics to cover. Kate moved to the United Kingdom in 2009 and has worked in neurosciences in both the statutory and private sectors. She was team lead at St George’s Hospital in both neuro rehabilitation and acute neurology services, which included the major trauma pathway. Kate has worked as a case manager since 2019 and has extensive experience in supporting complex discharges, managing challenging behaviours and conflict within families, as well as setting up and managing complex care packages. Kate is a mum of three, and enjoys sewing, playing golf and hockey for her local club.